Storage Peckham Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Peckham supplies storage, removal and related services. By placing a booking, using our website or instructing us to begin any service, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below.
Company means Storage Peckham, the provider of storage, removal and related services.
Customer means the person, firm or organisation requesting or receiving services from the Company.
Services means any storage, removals, packing, loading, unloading, transport, handling or ancillary services provided by the Company.
Goods means any items, belongings or property handled, transported or stored by the Company for the Customer.
Contract means the agreement between the Company and the Customer comprising these Terms and Conditions together with any written quotation or confirmation of booking issued by the Company.
2. Scope of Services
The Company offers storage services, removal services and related handling services for domestic and commercial Customers within the United Kingdom. The specific services to be provided, including dates, times, addresses, storage unit size, duration, volume of Goods and any special instructions, will be detailed in the quotation or booking confirmation.
The Company reserves the right to refuse any booking where the Goods, access conditions or requested services fall outside its operational capabilities or would breach applicable law or regulations.
3. Booking Process
3.1 Enquiries and quotations
The Customer may request a quotation by providing accurate details of the Goods, property access, service dates, and any special requirements. Quotations are based on the information supplied by the Customer and are not binding if that information is inaccurate or incomplete.
Unless otherwise stated, quotations remain valid for 30 days from issue but may be withdrawn or amended by the Company at any time before a booking is confirmed.
3.2 Confirming a booking
A booking is not confirmed until the Company has issued a written confirmation of booking and, where required, the Customer has paid any deposit or prepayment specified by the Company. The Contract is formed at the time of confirmation of booking.
The Customer must check all details in the confirmation and notify the Company promptly of any errors. Failure to do so may affect the delivery of the Services and may result in additional charges.
3.3 Changes to bookings
Any requested change to dates, times, locations, storage unit size or scope of Services is subject to availability and the Companys agreement. The Company may adjust the price to reflect any such changes.
Where the Customer postpones a booking, the Company will use reasonable efforts to accommodate the new date and time, but this is not guaranteed. Postponements may be subject to cancellation terms where reasonable notice is not given.
4. Price and Payment
4.1 Prices
Prices are set out in the Companys quotation or pricing schedule and are exclusive of any additional services not originally agreed. Prices are usually based on factors including volume, distance, labour required, access conditions, storage duration and any special handling needs.
The Company reserves the right to charge additional fees where work required exceeds the original estimate due to inaccurate information, access difficulties, additional Goods, waiting time, or delays outside the Companys control.
4.2 Deposits and prepayments
The Company may require a deposit or full prepayment to secure a booking. Any such requirement will be communicated at the time of quotation or prior to confirmation of booking.
4.3 Payment terms
Unless otherwise agreed in writing, payment is due no later than the start of the Services, or for ongoing storage, in advance for each rental period. The Company may withhold Services or deny access to stored Goods where payment is outstanding.
Invoices must be paid using the methods accepted by the Company from time to time. The Customer is responsible for any bank charges or transaction fees imposed by their payment provider.
4.4 Late payment
Where payment is not received by the due date, the Company may charge interest on the overdue amount at the rate permitted under applicable UK law from the due date until payment is received in full. The Company may also recover any reasonable costs of debt recovery, including legal fees.
In the case of continued non payment for storage, the Company may exercise a lien over the Goods and, after giving reasonable notice, may sell or dispose of the Goods to recover unpaid sums in accordance with UK law. Any surplus after deduction of amounts due and reasonable costs will be made available to the Customer.
5. Cancellations and Postponements
5.1 Customer cancellations
The Customer may cancel a booking by providing written notice to the Company. Any deposit or prepayment may be refunded or retained depending on the amount of notice given.
Where cancellation is received more than 7 days before the scheduled start of the Services, the Company will usually refund any deposit paid, subject to any reasonable administrative charges.
Where cancellation is received between 7 days and 48 hours before the scheduled start, the Company may retain all or part of the deposit to cover lost capacity and administration.
Where cancellation is received less than 48 hours before the scheduled start, the Company may charge up to the full quoted price, reflecting the short notice and lost opportunity to re allocate staff and vehicles.
5.2 Company cancellations
The Company may cancel or suspend Services where the Customer is in breach of these Terms and Conditions, including failure to pay sums due or failure to provide required information or access. The Company may also cancel where it reasonably believes that proceeding would be unsafe, unlawful or impracticable.
Where the Company cancels for reasons not attributable to the Customer, any deposit or prepayment will normally be refunded, and this shall be the Customers sole remedy, subject to clause 9 on liability.
5.3 Postponement charges
Postponements requested by the Customer within 48 hours of the scheduled start may be treated as a cancellation and rebooking and may incur charges in line with the cancellation provisions above.
6. Customer Responsibilities
The Customer agrees to comply with the following obligations.
Provide accurate and complete information about the Goods, addresses, access, parking, dates and any special requirements.
Ensure that all Goods are properly packed, labelled and prepared for removal or storage, unless the Company has expressly agreed to provide packing services.
Ensure that all necessary permissions for parking, loading and unloading are obtained and that suitable access is available at all relevant locations.
Ensure that no prohibited items are presented for transport or storage, including but not limited to hazardous substances, flammable materials, explosives, perishable goods, illegal items, live animals or waste materials.
Be present or represented at collection and delivery addresses to give instructions, supervise and sign any relevant documentation, unless otherwise agreed.
7. Use of Storage Facilities
Where the Services include the provision of storage space, the following additional conditions apply.
The Customer may store Goods only for lawful purposes and must comply with any site rules or instructions communicated by the Company. The Customer must not store valuable items such as cash, securities, jewellery, important documents or items of exceptional value without the Companys prior written agreement.
The Customer is responsible for maintaining up to date contact and billing details with the Company. Access to stored Goods may be subject to reasonable notice and the Companys operating hours and security procedures.
The Company may relocate stored Goods within its facilities, provided that such relocation does not materially compromise the safety or condition of the Goods.
8. Waste, Rubbish and Environmental Regulations
The Company is not a waste carrier and will not remove or dispose of household rubbish, building waste, hazardous materials or any items that would breach environmental or waste management regulations.
The Customer must not present waste or rubbish as part of the Goods and must not leave any unwanted items, packaging or debris at the property, on the pavement, on the public highway or at the storage facility unless expressly agreed in writing as part of a separate waste removal service compliant with applicable regulations.
If the Company, at its discretion, agrees to remove certain unwanted items or waste, this may be charged as an additional service and will be carried out in accordance with relevant UK waste and environmental laws. The Customer remains responsible for any penalties, costs or claims arising from their failure to comply with waste and environmental regulations.
9. Liability and Insurance
9.1 Company responsibility
The Company will exercise reasonable care and skill in providing the Services. The Companys responsibility for loss or damage to Goods is limited as set out in this clause and is subject to any exclusions elsewhere in these Terms and Conditions.
9.2 Limitation of liability
To the fullest extent permitted by law, the Companys total liability for loss, damage or delay arising out of or in connection with the Services shall be limited to the lower of the cost of repair or replacement of the affected Goods or a fixed monetary cap per Contract, as notified in the quotation or booking confirmation.
The Company will not be liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, emotional distress or similar losses, whether arising in contract, tort or otherwise.
9.3 Excluded causes of loss
The Company will not be liable for loss or damage caused or contributed to by any of the following.
Normal wear and tear, gradual deterioration, atmospheric or climatic conditions.
Inherent defects or flaws in the Goods.
Poor or inadequate packing or preparation by the Customer or a third party not acting on behalf of the Company.
Acts or omissions of the Customer or their agents.
War, terrorism, civil commotion, industrial dispute, natural disaster or other events beyond the reasonable control of the Company.
9.4 Customer insurance
The Customer is strongly advised to obtain suitable insurance cover for the full value of the Goods during removal, transit and storage. Any insurance arranged by the Customer is a separate contract between the Customer and their insurer. The Company does not provide insurance or act as an insurance broker unless expressly stated in writing.
9.5 Claims
Any claim for loss or damage to Goods must be notified to the Company in writing as soon as reasonably practicable and in any event within 7 days of delivery or collection from storage. The Customer must provide reasonable evidence of the loss or damage and of the value of the affected items.
10. Access, Delays and Force Majeure
The Customer must ensure that the Company has safe and reasonable access to all relevant properties, storage units and parking areas. Where access is restricted, dangerous, obstructed or not as described by the Customer, the Company may charge additional fees, rearrange the work or, if necessary, cancel the Services.
The Company will not be responsible for delays or failure to perform caused by circumstances beyond its reasonable control, including but not limited to traffic conditions, road closures, extreme weather, mechanical breakdowns, acts of government, public health restrictions or industrial action. In such cases, the Company will take reasonable steps to minimise disruption and may rearrange the Services where practicable.
11. Termination
Either party may terminate the Contract with immediate effect by written notice if the other party commits a material breach which, where capable of remedy, is not remedied within a reasonable period after notice has been given.
On termination, all sums due to the Company become immediately payable, and the Customer must promptly remove any Goods from storage or arrange with the Company for their delivery or disposal at the Customers cost.
12. Data Protection and Privacy
The Company will process personal data in accordance with applicable UK data protection law. Personal data will be used to manage bookings, provide Services, handle payments, deal with enquiries and comply with legal obligations. The Company may keep records of transactions and communications for a reasonable period for administrative, legal and accounting purposes.
13. Variation of Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that Contract, unless a change is required by law or regulation, in which case the updated terms may take effect immediately.
14. Severability
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract or the Services.
By confirming a booking or using the Services, the Customer acknowledges that they have read and understood these Terms and Conditions and agree to be bound by them.
