Accessibility at Storage Peckham
Storage Peckham is committed to providing a welcoming and accessible storage service for all customers in the Peckham area, including disabled people, people with long-term health conditions, older people and those using assistive technology. This Accessibility Statement explains how we support inclusive access to our information and services, both online and at our local storage facilities.
Our Accessibility Commitment
We aim for our digital services to meet the Web Content Accessibility Guidelines WCAG version 2.1, level AA. These internationally recognised guidelines explain how to make web content more accessible for people with a wide range of access needs, including visual, auditory, physical, speech, cognitive, language, learning and neurological differences.
Our goal is that customers booking storage space, checking unit availability or reading about storage options in Peckham can do so as independently and easily as possible.
Using Storage Peckham With Screen Readers
Our website is designed to work with modern screen readers and other assistive technologies. We aim to use clear headings, meaningful page titles and descriptive labels so that users can navigate efficiently without relying on visual content.
Images important to understanding our services are given text alternatives so that the purpose of the image can be understood by customers who cannot see it. Decorative images are marked so that they can be skipped by screen readers.
Keyboard Navigation and Interaction
People who cannot use a mouse should be able to navigate the Storage Peckham website and complete key tasks using only a keyboard or alternative input device. This includes tabbing through menus, forms and buttons in a logical order, and being able to see which element has focus at any time.
We aim to ensure that time-sensitive interactions are limited and that content does not move or update in a way that is difficult to control using a keyboard.
Text, Colour and Layout
We work to use a readable text size, high colour contrast and clear font choices so that content is legible for as many people as possible, including those with low vision or colour vision deficiency.
Information is written in plain, straightforward language wherever possible, to support people who may have difficulties with language processing, memory or concentration.
Accessible Storage Services in Peckham
We know that accessibility extends beyond the website. Storage Peckham aims to offer an accessible experience at our physical storage facilities in the local area. Where possible, we consider step-free access, clear signage, lighting, safe routes and staff awareness so that customers with different access needs can use our storage units more comfortably.
If you have specific requirements for accessing a storage unit, moving items or visiting our site, you can let us know in advance. We will do our best to offer reasonable adjustments that make your visit easier.
Ongoing Improvements
Accessibility is an ongoing process. We regularly review our content, design and customer journeys to identify barriers that might affect disabled customers or anyone who finds typical websites or storage sites hard to use.
When new features or services are introduced for Storage Peckham, we consider accessibility as part of design and testing, with the intention of maintaining or improving our WCAG 2.1 AA alignment.
Feedback and Accessibility Requests
Your feedback helps us improve accessibility for everyone. If you experience any difficulties using our website, booking storage, reading information about our Peckham storage units, or accessing our facilities, you can contact us and explain the problem.
Please tell us which page or service you were using, what you were trying to do, and what went wrong. If relevant, you may also share which device, browser or assistive technology you use. This information helps us investigate issues and plan improvements.
Requesting Information in Different Formats
If you need information about Storage Peckham in an alternative format, such as large print, audio, easy read or another accessible format, you can contact us to make a request. We will consider your request carefully and work with you to provide information in a format that meets your needs, where reasonably possible.
We aim to respond to accessibility enquiries and format requests within a reasonable timeframe. If we are not able to meet your request, we will explain why and try to offer an alternative solution where we can.
