Peckham Storage Service Terms and Conditions

These service terms and conditions set out the basis on which Peckham Storage provides storage services to customers in the UK. By making a booking, paying any fee, or delivering goods into storage, you agree to be bound by these terms. Please read them carefully before entering into a storage agreement. These terms are intended to be clear, fair, and practical, while protecting both the customer and the storage provider. They apply to storage units, container storage, and any related service made available under the Peckham storage brand.

In these terms, references to “we”, “us”, and “our” mean Peckham Storage. References to “you” and “your” mean the customer, account holder, or any person acting on your behalf. Where an item is placed into storage, it is your responsibility to ensure that you have the legal right to store it and that it is suitable for storage in a secure commercial facility. These conditions are designed for business and consumer use in the UK, and they should be read together with any booking confirmation, inventory list, or site-specific notice issued by us.

We reserve the right to update these terms from time to time. Any updated version will apply to new bookings and, where appropriate, to ongoing services after reasonable notice. If a particular booking includes special written conditions, those conditions will apply only to the extent they do not conflict with mandatory law or these terms. In the event of any inconsistency, the more specific written agreement will usually take priority for that booking.

Booking Process

All storage booking requests must be made through the approved process and are subject to availability, identity checks, and acceptance by us. A booking is only confirmed once we have received the required details, completed any necessary verification, and issued a confirmation of acceptance. We may refuse or cancel a booking if we reasonably believe the storage arrangement would be unlawful, unsafe, unsuitable, or inconsistent with our operating requirements.

To complete the booking process, you may be asked to provide your full name, address, contact details, and any other information needed to create an account and manage access. You must ensure that all information supplied is accurate, complete, and kept up to date. If you are booking on behalf of a company, partnership, or other organisation, you confirm that you have authority to bind that entity to the storage agreement and that you will remain responsible for its obligations unless we agree otherwise in writing.

Before access is granted, you may be asked to accept these terms and conditions, provide proof of identity, and confirm the nature of the goods to be stored. We may also require details of any items that need special handling due to weight, size, fragility, value, or sensitivity to temperature or humidity. This helps us assess whether the requested service is suitable and whether any extra measures, restrictions, or charges are required.

Payments and Charges

All fees must be paid in the manner and by the due date stated in your booking confirmation or invoice. Charges may include storage rent, administration fees, security deposits, late payment charges, lock replacement costs, cleaning charges, and any other agreed extras. Unless expressly stated otherwise, all charges are inclusive or exclusive of VAT according to the applicable tax treatment at the time of supply.

We may require advance payment, a recurring payment method, or payment on receipt depending on the type of storage service chosen. If a direct debit, card payment, or other scheduled payment fails, you remain liable for the amount due and any reasonable costs incurred in recovering it. We may suspend access to the storage unit, restrict services, or treat the account as in default if payment is overdue. Late fees and interest may be charged where permitted by law and where disclosed in advance.

Any quoted price is based on the information available at the time of booking. If you change the size of the unit, extend the rental period, require additional access arrangements, or otherwise alter the service, we may revise the charges accordingly. We may also adjust prices for future billing periods by giving reasonable notice. You are responsible for checking invoices promptly and notifying us of any genuine billing error as soon as possible.

Where a deposit is taken, it will normally be held as security against unpaid charges, damage, cleaning, or other losses arising from your use of the storage facility. Any balance remaining after lawful deductions will be returned in accordance with our standard process, once the account is closed and the unit has been vacated and inspected. A deposit is not usually intended to be used as prepayment for storage unless specifically stated.

Cancellations, Termination, and Access

You may cancel a booking before the service begins by giving notice in the manner specified in your confirmation. Where the booking has already started, you may still end the arrangement by giving the required notice and removing your goods in line with our checkout process. Any minimum term, notice period, or early termination charge will be explained at the time of booking and may apply to the extent allowed by law.

We may terminate or suspend the Peckham storage service immediately if you fail to pay, breach these terms, store prohibited goods, provide false information, interfere with site safety, or otherwise create a risk to the facility, our staff, or other customers. We may also end the agreement if the unit is no longer available due to events beyond our reasonable control, legal requirements, or essential operational reasons. In such cases, we will take reasonable steps to notify you and help arrange collection of your goods.

You must remove all stored items by the end of the rental period or by the termination date. If goods are left behind, we may charge ongoing storage, handling, or disposal costs, subject to law and any applicable notice requirements. We may, where permitted, treat abandoned goods in accordance with our statutory rights and obligations after reasonable attempts to contact you have failed. Any lien or similar right that applies under the contract or law is reserved.

Customer Responsibilities and Use of the Unit

You must use the storage unit lawfully, safely, and in a manner that does not cause nuisance, contamination, or damage. The unit must not be used as a workplace, residence, or for any activity requiring a licence, consent, or regulatory approval unless we have expressly agreed in writing. You are responsible for providing suitable packaging, labelling, and protection for your goods, especially where items are fragile, moisture-sensitive, or affected by temperature changes.

You must ensure that stored goods remain your property or that you are otherwise authorised to store them. You must not store anything that is stolen, counterfeit, hazardous, explosive, illegal, perishable, odorous, infested, toxic, environmentally harmful, or otherwise unsuitable for commercial storage. Without limitation, you must not store weapons, drugs, waste, live animals, biohazards, or any item prohibited by law or by our site rules. We may inspect or refuse access if we reasonably suspect a breach.

When using a Peckham storage unit, you are responsible for keeping the unit secure with an approved lock where required and for controlling who has access to your account, key, code, or access device. You must not share access details with unauthorised persons. Any person entering on your authority is deemed to be acting on your behalf, and you remain responsible for their conduct and any resulting loss or damage. You should notify us immediately if access credentials are lost, compromised, or misused.

Liability and Insurance

We will take reasonable care to operate a secure storage facility, but we do not guarantee that goods will be free from all risk. Subject to the limits set out below, we are not responsible for loss or damage to goods stored with us unless caused by our negligence, wilful misconduct, or breach of our legal obligations. You remain responsible for arranging appropriate insurance for the full replacement value of your stored items, unless we have expressly agreed in writing to provide cover.

We are not liable for loss, damage, or deterioration caused by your failure to pack, wrap, label, or protect items properly; inherent defects in the goods; the nature of the goods themselves; or events outside our reasonable control. This includes, without limitation, damage caused by mould, rust, corrosion, shrinkage, pests, damp, heat, freezing temperatures, electrical failure, fire, flood, storm, riot, theft by third parties, or malicious acts where we have taken reasonable preventive measures. Nothing in these terms limits liability where such limitation would be unlawful.

Our total liability for any claim arising out of the storage arrangement will be limited to the lesser of the proven direct loss and the amount recoverable under any insurance maintained by you or by us for that claim, unless a higher amount is required by law. We will not be liable for indirect or consequential losses, including loss of profit, business interruption, reputational harm, or loss of opportunity. These exclusions do not affect your statutory rights as a consumer or any liability that cannot legally be excluded.

If you discover damage or believe a loss has occurred, you must notify us as soon as reasonably possible and take reasonable steps to limit further loss. Any claim should include sufficient detail to allow investigation, such as the date of the incident, the items affected, and the nature of the damage. Failure to report promptly may affect our ability to investigate and may reduce or extinguish any entitlement to compensation where lawful.

Waste Regulations and Environmental Compliance

You must comply with all applicable UK laws relating to waste, environmental protection, and the storage of hazardous substances. The facility is not a waste disposal site and must not be used to dump, abandon, or store waste in breach of legislation. Items that are no longer wanted must be removed from the unit and handled through lawful disposal or recycling channels. We may refuse entry, remove prohibited material, or take any step required to protect the site and the environment.

Any item that may be classed as waste, controlled waste, special waste, hazardous waste, or a regulated material must not be brought into storage unless we have expressly agreed in writing and all legal requirements have been satisfied. You are responsible for ensuring that any packaging, residue, liquid, battery, chemical, oil, paint, gas cylinder, electrical item, or similar material is compliant with applicable disposal and transport rules. If you breach these obligations, you may be liable for removal, cleaning, remediation, penalties, and any resulting losses.

Where we reasonably believe that goods or materials present an environmental or safety risk, we may isolate, remove, or report them to the relevant authority, to the extent permitted by law. You will reimburse us for all reasonable costs incurred in responding to such a breach, including specialist cleaning, testing, storage suspension, waste transfer, or disposal. These obligations apply in addition to any other rights we may have under the contract or at law.

Data, Notices, and Governing Law

We may process personal data relating to your booking, identity, payment, and account management for the purpose of providing the storage service, maintaining security, meeting legal obligations, and administering the agreement. We will handle personal data in accordance with applicable UK data protection laws and our privacy arrangements, where applicable. You should ensure that any person whose details you provide is aware that their information may be used for these purposes.

Notices under these terms may be given by email, post, or any other reasonable method that allows us to confirm transmission or delivery. A notice sent to the contact details held on file will be treated as received in the normal course of delivery. You must tell us promptly if your contact details change. Failure to receive a notice because your details were outdated will not generally invalidate the notice if we used the last details provided by you.

These Peckham Storage Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the storage agreement, these terms, or the services provided under them will be subject to the non-exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.

This document forms the legal framework for the storage relationship and should be read as a whole. It is intended to reflect standard UK commercial storage practices while remaining adaptable to the needs of different customers and unit types. By continuing with a booking or using the service, you acknowledge that you have read, understood, and accepted these terms in relation to storage at Peckham and any associated storage arrangement.